SharePoint Template - Customer Support and Service
Help your organization create superior customer service
Create an effective and efficient system for your customer support and service. The Customer Support & Service module improves your organization’s level of service and communication to customers. It builds upon your existing Microsoft SharePoint and email tools, for better communication & coordination.
- Customers & clients submit requests through SharePoint, email and the web
- Request tickets are routed to the correct personnel for assignment and fulfilment
- Built-in notifications and workflows allow staff and customers to communicate in a timely manner
- Tickets keep moving to resolution through a process of alerting, escalation and service level agreements
- Everyone stays up-to-date with features such as dashboards, knowledge base, cost tracking and management reporting
- IT Help Desk is built on Microsoft SharePoint, so the interface is familiar to users